Return Policy

Returns, Shipping, & FAQ’s

The Collective Cosmetics LLC strives to get your order(s) to you as soon as possible. Our hours of operation are Monday - Friday from 10am EST through 7pm EST. The Collective Cosmetics LLC., USA observes all federal holidays and weekends and will be closed on those days. Orders are processed within 3-5 business days and are shipped within 5-10 business days from the date of order. Any inquiries, emails or messages sent through social media after business hours will be responded to the next day or during regular business hours. We love hearing from you, so please email us at thecollectivecosmetics@gmail.com

Return/Exchange Policy

We make every effort to portray our vegan and cruelty free cosmetics accurately and thoroughly. Please review our product descriptions, photos taken both with and without flash, as well as our ingredients list included in every product description prior to buying. Handmade eyeshadows are a stiffer product containing pure pigment. These are designed to be used with brushes and perform best on the eyelid where they belong-not on an arm swatch. Our handmade highlighters and shimmering shadows are softer and require a delicate touch. Should you accidentally deposit oils from fingers during eyeshadow application, remove the top layer of the shadow with a piece of scotch tape. Please keep in mind that colors depicted on models will vary on each customer depending on complexion and skin type.

All cosmetics are final sale and no refunds or returns will be issued due to our adherence to rigorous hygiene standards as well as the custom nature of handmade items.

We are not responsible for broken, lost, stolen or misdelivered packages. Please opt for priority mail shipping (automatically insured) if you are worried your package may be misdelivered, lost, stolen or broken by the mail carrier.

If you need to exchange an item(s), they must be unused and in original packaging. The items must be shipped and received by us in tact at the buyers expense. The buyer will not be refunded for the cost of original shipping. The buyer must email us an order number and receipt of purchase in order to facilitate an exchange. Subscriptions, fragrances and grab bags are not eligible for exchange.

**Refusal Of Sale

The Collective Cosmetics reserves the right to refuse sale of our cosmetics solely at our discretion for any reason we see fit. Refusal of sale will result in an immediate refund as well as the refusal of future purchases and the suspension of subscription(s) when applicable.