1. When should I expect my order?
Our cosmetics are handmade, one at a time, to order. That means that we do not have any physical inventory until you place an order. Our business runs Monday through Friday, 10am Eastern to 6pm Eastern time. Please allow up to 2 days for us to physically make your order - this excludes weekends and holidays. If your order is placed on a holiday please allow additional time to craft your product. Please bare in mind only one person is making all these products- one in the E.U. and one in the USA. After production and payment clearance, you should expect your order to arrive according to the guidelines of what shipping service you select. There are various modes and methods to choose from during checkout. Our price based and sale event free shipping should get to you within 5 days after production time and payment clearance if you are in the USA, slightly longer depending on customs and other factors for international orders.
2. Where do you ship?
We ship worldwide. If you do not see your country in the drop down menu, please contact us at email@example.com and we will add it.
3. How long does it take to ship to me?
In the United States that depends on what shipping service you select. After we’ve made your cosmetics and your payment has cleared, we ship Monday thru Friday excluding holidays according to your shipping selection. In the UK It should take 4-6 business days after, and Shipping to other parts of the world vary depending on carrier and location. At checkout there will be various estimated times of arrival depending on which shipping options you select.
4. Where are you made?
We hand make our cosmetics in the USA and UK.
5. Where is my order coming from?
If you're located in the America’s excluding Canada, your cosmetics will be made at and shipped from New Jersey, USA. If you’re anywhere else in the world, your cosmetics will be made in and shipped from the UK.
6. Is there free shipping?
For nearly two months after our launch, we extended free shipping to domestic locations (within the USA/UK). We still offer this service when we are having a sale event OR when you make a fixed minimum purchase amount. We must offer free shipping these two ways otherwise we simply can not make a profit AND keep our costs so low. In short, we don't make any money. We would rather keep our products affordable and set shipping minimums rather than raise the cost of our products.
7. Who/How do I get in touch with someone about questions pertaining to my order?
If you are located in the USA, you can contact Sarah by emailing sales@thecollective cosmetics ATTENTION SARAH in the subject line. If you are elsewhere in the world, contact the same email with ATTENTION JOSEPH in the subject line and we will respond within 24-48 hours.
1. What are those little white particles in some of my eyeshadows?
We refrain from using talc, mineral oil, and other fillers that traditional mainstream cosmetics use in their formulas. Because of this, we have concocted specific binding materials free of animal products and harmful chemicals. Since our eyeshadows are hand pressed and hand ground, you may see some remnants of the specific powders we use to bind our powder cosmetics together. These DO NOT affect the quality or artisanship of your product and will have no effect on the pigmentation, feel or payoff whatsoever. They merely show up in the product sometimes because they are there doing what they’re supposed to do- adhering the formula together.
2. My eyeshadows don’t swatch well on my arms. Why?
Our eyeshadows are formulated without cheap, harmful fillers that provide the slick adhesive quality you may see in other mainstream products when they are swatched. Because of this, our eyeshadows deliver supreme payoff and pigmentation but only work well on the eyelid area, where they’re meant to be. While we can’t promise you’ll be wowed by an arm swatch-we are pretty certain you’ll be wowed by the magnificent payoff and blendability once the product is on your eyes.
3. My shadows look and feel different from other shadows I’ve used in the past. Why is that?
Our shadows are hand made, so we do not have any industrial equipment or mass production lines for our products. Each and every cosmetic is literally made by us, by hand. Our shadows are hand packed and pressed so they will be a bit softer than mainstream cosmetics. They are also free of chemicals, mineral oil and talc, so they will feel a bit different as well. This was important to us, and we chose to go with safe, cruelty free ingredients that deliver excellent wear, payoff and blendability rather than compensate with cheap, common ingredients for texture. We suggest you treat your The Collective Cosmetics products with care, by tapping a brush in the pan gently, rather than being aggressive with them because they are made with delicacy, attention to detail and a human touch.
4. A film has developed on top of my eyeshadow. What is this?
Sometimes, when we stick our fingers in powder cosmetics our when we make contact between the cosmetics, brushes, and the oils present in our skin, a film will develop on top of the product. This is your oils solidified on top. Since we abstain from using talc to absorb it, it will collect on the surface. This does not ruin the product. Simply apply a piece of scotch tape to the surface of the cosmetic and remove the film, or scrape it off gently with a fingernail or business card.
5. Are you vegan?
We are 100% vegan and are certified by PETA (People for the Ethical Treatment of Animals) and are searchable under their database. We are part of their Beauty Without Bunnies program
6. Are you cruelty free?
We are 100% cruelty free and are certified by PETA (People for the Ethical Treatment of Animals) and are searchable under their database. We are part of their Beauty Without Bunnies program.
1. I want to carry your products in my store. How do we facilitate this?
Contact us at firstname.lastname@example.org and we will get back to you with wholesale rates for your shop. We are shelf ready and beautifully packaged. We welcome all inquiries about wholesale/store sales.
2. I want to purchase your products as bridesmaid gifts/wedding favors. Can I do that?
Yes! We would love to be a part of the big day! Contact us at email@example.com and we will get back to you with discounted prices for our items.
PRODUCT REVIEWS / AFFILIATESHIPS
1. How do I become an affiliate or can I receive products for review?
Our affiliate program is now closed. We extend our promoter searches via Instagram and our next one probably will not be until 2019.
To qualify you must have a strong instagram and/or YouTube/social media presence with quality organic engagement and you must love makeup! We adore crisp, high resolution pictures/videos and have no preference in makeup genre. Bloggers with a long standing, high traffic pages preferable but not mandatory. Affiliates receive a discount code for themselves and their following and are required to post/blog/vlog about our products 4 times a month. Affiliates also receive a 10% commission on all sales generated using their unique code. Affiliates can expect to receive promotional products free of charge. If you would like to be part of The Collective, get in touch!
1. Do you plan to release other kinds of cosmetics?
That’s a great question and something we really want to do; but it all depends on how successful our new brand is. We hope to incorporate more cosmetics to our repertoire soon, but it all depends on our profits and losses at this time.
2. Your shadows seem expensive for an indie brand...
We disagree, however, the term "expensive" means different things to different people. Each shadow is meticulously formulated with high end FDA approved pigments and mineral ingredients. We have kept unfavorable fillers such as talc, and mineral oil out of our formulas. Because of this we have to add more quality ingredients to compensate for texture and pay off, and that raises cost. It takes about two hours from start to finish to mix and press an eyeshadow. All of our shadows are extremely cost effective at $8. A pan. We think our products-being artisan, high end, quality formulas and ingredients which are handmade and packaged beautifully are extremely affordable for what they are-but we realize everyone's budgets and preferences vary.
1. Do you accept returns?
At this time we do not accept returns. We are a very small indie brand and do not have the resources to make up for the loss. Each product is hand made to order for the customer and our products are not only custom made, they are time consuming to produce. They are made one at a time by one person. We can not accept returns because of the customized nature of our products. Please review the ingredients list prior to purchasing to make sure you are not sensitive to any of the ingredients. While we would love to offer a return policy we are just not able to at this time - thus, all sales are final.
2.What if my item is confirmed delivered but is either stolen/delivered to the wrong address/missing?
We offer several different shipping options at the customer's discretion so unfortunately we will not be responsible for lost, stolen, or undelivered mail unless you opted for USPS priority mail. At this time we are just too new to be able to afford to correct mistakes made by postal services and replace items at an additional cost to us. If you think your local postal carrier is untrustworthy or that an item may be stolen from your mailbox please opt for priority shipping. Your mail is 100% insured with priority shipping so if any mishap occurs in that case we will definitely replace your item. We are also not responsible for customs issues abroad.
3.What if my product arrives broken?
If you purchased your item with USPS priority mail, simply send us a picture of the damaged item within 24 hours of receiving it. Please also include your name so we can verify proof of purchase. We will ship you a new item as soon as we receive your email.
For items shipped without USPS priority mail, we will be happy to replace your item/s as soon as we receive the damaged item/s from you. Items without proof of purchase or those that have been used are not eligible for exchange. Our exchange policy extends only to items damaged via mail carrier.
USA customers may ship their damaged-in-the-mail-items to:
The Collective Cosmetics
120 W 26th street, Bayonne, NJ 07002
Customers located elsewhere in the world may ship their damaged items to:
The Collective Cosmetics
3 Abram Street
L53SA United Kingdom
We will ship out a replacement within 24 hours of receiving your damaged item.