Shipping, Refunds, & FAQ's
EVERY ITEM ON OUR SHOP HAS OUR RETURN/REFUND POLICY IN ITS DESCRIPTION AS WELL AS IN OUR FAQ’S. TO VIEW IT, SIMPLY READ BELOW THE ITEM. THANK YOU.
1. What if I just dont like my item? Do you accept returns and/or issue refunds?
At this time we do not accept returns or issue refunds. We are a very small handmade indie brand and do not have the resources to make up for the loss. Each product is hand made to order for the customer and our products are not only custom made, they are time consuming and expensive to produce. They are made one at a time by one person. We do not accept returns or issue refunds because of the customized nature of our products and also because of our commitment to hygiene. Please review the ingredients list prior to purchasing to make sure you are not sensitive to any of the ingredients and keep in mind that shades will vary slightly on different models/individuals. Please take the time to look at pictures and descriptions as all sales are final.
2.What if my item is confirmed delivered but is either stolen/delivered to the wrong address/missing?
We offer several different shipping options at the customer's discretion so unfortunately we will not be responsible for lost, stolen, or undelivered mail unless you opt to pay for USPS priority mail which automatically includes tracking & insurance. If you think your local postal carrier is untrustworthy or that an item may be stolen from your mailbox please opt for priority shipping. Your mail is 100% insured with that shipping option so if any mishap occurs in that case we will definitely replace your item. All orders over $75 that qualify for free shipping are shipped first class. If you are worried and want to pay for priority, there is an option to select it while checking out.
3.What if my product arrives broken? *
We go to EXTREME lengths bubble wrapping, taping and safeguarding your items for transit. We also incur extra costs with cardboard and padded mailers and do not scrimp or spare any expense when it comes to packaging your items securely. We are familiar with the negligence caused by mail carriers who do not handle packages with care, however, we are not responsible for packages damaged by the mail carrier unless you have opted for USPS Priority shipping. USPS First Class shipments are not insured and will not be replaced or refunded under any circumstances and we will not be held responsible.
If your item(s) were shipped via USPS Priority shipping, Simply send us a picture of the shattered item within 24 hours of receiving it. Minor issues such as fallout of a pressed powder product that might have occurred during shipment do not qualify as broken. Please also include your name and order number so we can verify proof of purchase. We will ship your replacement item(s) as soon as we receive your email and make it.
Items without proof of purchase, those that have been used, and those that were shipped using USPS First Class shipping or any other uninsured shipping are not eligible for replacement.
Our policy extends only to items damaged via mail carrier.
* The Collective Cosmetics LLC utilizes it’s down discretion on a case by case basis.
1. When should I expect my order?
Orders usually ship between 5-7 business days of placing an order. Please note; the larger your order, the longer it will take to make. Payment clearance, hours of operation, the amount of products you order as well as the mode of shipment you select all determine when your order will arrive. High volume sale events and new launches see surges in orders all at once and these also determine the time it takes to fulfill orders. Orders are all fulfilled in the order in which they are received. They are being handmade by one person. The Collective Cosmetics LLC, USA prides itself on having one of the fastest turn arounds of any handmade indie brand. Most people are pleasantly shocked to receive cosmetics made from scratch in two weeks or less.
2. Where do you ship?
The Collective Cosmetics LLC, USA ships all across the USA and its territories. If you are outside the USA please head over to www.thecollectivecosmeticsuk.com
3. How long does it take to ship to me?
In the United States that depends on what shipping service you select. After your cosmetics are prepared and your payment has cleared, products are shipped During regular business hours excluding weekends and holidays according to your shipping selection. At checkout there will be various estimated times of arrival depending on which shipping options you select. A tracking number will be emailed to you in order for you to monitor the whereabouts and estimated time of arrival for your package/s. Please be sure to check your spam/junk folders.
4. Where is my order coming from?
Your cosmetics will either be shipped from New Jersey, or New York City, USA.
5. Is there free shipping?
Free shipping is an option when you make a fixed minimum purchase amount of $75. Or more. Otherwise, shipping is calculated by weight or at a flat rate depending on which shipping service you select in the drop down menu at checkout.
6. Who/How do I get in touch with someone about questions pertaining to my order?
7. What are your hours of operation?
Fulfillments and shipments take place during Monday - Friday from 10am EST through 7pm EST. The Collective Cosmetics LLC., USA observes all federal holidays and weekends and will be closed on those days. Any live chat requests, emails or messages sent through social media after business hours will either be answered the next day or during regular business hours.
1. What are those little white/ multicolored speckles in some of my eyeshadows?
We refrain from using harmful fillers that traditional mainstream cosmetics use in their formulas. Because of this, we have concocted specific binding materials free of animal products and unsafe chemicals. Since our eyeshadows are hand pressed and hand blended, you may see some remnants of the specific powders we use to bind our powder cosmetics together. These DO NOT affect the quality or performance of your product and will have no effect on the pigmentation, feel or payoff whatsoever. They merely show up in the product sometimes because they are there doing what they’re supposed to do- adhering the formula together.
2. Some of my eyeshadows don’t swatch well on my arms. Why?
We create makeup for the face, not the forearms. If you are looking for beautiful arm swatches, our experience both as makeup artists and now as makeup makers has shown us that those sort of eyeshadows blend away to nothing, because they are too smooth to adhere to a surface with longevity, and furthermore they can’t be blended with other colors because they will turn muddy. That’s not us. Our eyeshadows are formulated without cheap, harmful fillers that provide the smooth quality you may see in other mainstream products when they are swatched. We do not saturate our cosmetics in copious amounts of silicones and oils. We place priority on longevity of wear and performance both in front of and behind the camera. Because of this, our eyeshadows deliver supreme payoff and pigmentation but only work well on the eyelid area, where they’re meant to be. While we can’t promise you’ll be wowed by an arm swatch-we are pretty certain you’ll be wowed by the magnificent payoff, long wear without the need for primer, and blendability once the product is on your eyelids.
3. My shadows look and feel different from other shadows I’ve used in the past. Why is that?
Our shadows are hand made, and soft pressed, so we do not have any industrial equipment or mass production lines for our products. Each and every eyeshadow is literally made by us, by hand. Our shadows are hand packed and hand pressed so they will be a bit softer than mainstream cosmetics. They are also free of unsafe chemical binders so they will feel a bit stiffer as well. This was important to us, and we chose to go with safe, cruelty free ingredients that deliver excellent wear, payoff and blendability rather than compensate with cheap, readily available fillers. Our products are denser, and are usually at least 90% raw pigment and mica if not 95%. We suggest you treat your The Collective Cosmetics products with care, by never rubbing a finger in a pan unless it’s foiled, and by tapping a brush in the pan gently, rather than being aggressive with them because they are made with delicacy, attention to detail and a human touch.
4. A film has developed on top of my eyeshadow. What is this?
Sometimes, when we stick our fingers in powder cosmetics our when we make contact between the cosmetics, brushes, and the oils present on our skin, a film will develop on top of the product. This is the oil solidifying and collecting on the surface. This does not ruin the product. Simply apply a piece of scotch tape to the surface of the powder cosmetic and remove the film, or scrape it off gently with a fingernail or business card.
5. Are you vegan?
We are 100% vegan and are certified by PETA (People for the Ethical Treatment of Animals) and are searchable under their database. We are part of their Beauty Without Bunnies program.
6. Are you cruelty free?
We are 100% cruelty free and are certified by PETA (People for the Ethical Treatment of Animals) and are searchable under their database. We are part of their Beauty Without Bunnies program.
7. Is there glitter in your pressed shadows and highlighters?
NEVER. We use microfine synthetic micas that give off a similar sparkle that glitter does, but we never use glitter in pressed cosmetics. All our sparkles contained in pressed shadows and highlighters are eye-safe, vegan, cruelty-free and FDA approved.
1. I want to carry your products in my store. How do we facilitate this?
Email firstname.lastname@example.org to discuss wholesale rates. The Collective Cosmetics products are shelf ready and beautifully packaged.
2. I want to purchase your products as bridesmaid gifts/wedding favors. Can I do that?
Yes! We would love to be a part of the big day! Contact us at email@example.com and we will get back to you with discounted prices for our items.
PRODUCT REVIEWS / AFFILIATESHIPS
1. How do I become an affiliate or can I receive products for review?
To qualify you must have a strong instagram and/or YouTube/TikTok social media presence with quality organic engagement and you must love makeup! We adore crisp, high resolution pictures/videos and have no preference in makeup genre. Bloggers with a long standing, high traffic pages preferable but not mandatory. Affiliates receive a discount code for themselves and their following and are required to post/blog/vlog about our products 4 times a month. Affiliates also receive a 10% commission on all sales generated using their unique code. Affiliates can expect to receive promotional products free of charge. If you would like to be part of The Collective, get in touch!
1. Do you plan to release other kinds of cosmetics?
That’s a great question and something we really want to do; but it all depends on how successful our brand is. We hope to incorporate more cosmetics to our repertoire soon, but it all depends on our profits and losses at this time.
2. Your products seem expensive for just makeup...
We disagree, however, the term "expensive" means different things to different people. Each shadow is meticulously formulated with high end FDA approved pigments and mineral ingredients ONLY. We have never and will never market trendy, cheap, neon crafting pigments off as eye-safe when we know they aren't. We will never try to sell multi chrome powders that were intended for use in nail polish or car paint as "makeup". We use appropriate and approved products only which are effectively labeled as such and adhere to strict guidelines set forth by the FDA- regardless of what happens to be trending.
We have kept unfavorable fillers out of our formulas. Because of this we have to add more quality ingredients to compensate for texture and pay off, and that raises cost. Our products are mostly pure pigment with very little add in's and we have to be all the more creative to commit to vegan and cruelty free colors that, for the most part, are extremely limited in this industry. Reds for example, typically are made with carmine which is not vegan. Think about pinks and purples.. the most gorgeous ones contain carmine red. We have to be extra crafty to create shades while remaining vegan. That takes intellect, practice, waste and so much trial and error you can not imagine...
We also check and cross check our ingredient suppliers and pay higher costs to meet FDA regulations and scout ethical sources for our brand. We are not mass produced and our ingredients are not bought en masse. We are against cheap, unethical foreign labor in violation of human rights. We are against child labor and animal testing. We will pay more to be assured our final product is ethical. That cost is reflected in our price.
Our products are packaged beautifully in custom made encasements that we have designed ourselves. Many hand made brands do not offer packaging but we want our customers to feel proud to display and carry our products. Since we are small and can't meet production minimums, the cost of ordering custom casings is exorbitant.
Taking the cost of production from start to finish into account, we see all of our makeup as extremely cost effective for what it is. We offer the best prices we can and collect very little profit in return. We ARE makeup artists and this is our passion. We think our beautifully packaged products-being artisan, high end, quality, non-toxic formulas that utilize quality ingredients and are handmade by professionals are extremely affordable. You truly will get what you pay for.
**Refusal Of Sale
The Collective Cosmetics reserves the right to refuse sale of our cosmetics solely at our discretion for any reason we see fit. Refusal of sale will result in an immediate refund as well as the refusal of future purchases and the suspension of subscription(s) when applicable.